CONDITIONS OF CARRIAGE

At SkyHop, we operate as a paperless airline. SkyHop offers a digital itinerary with a PNR and the details of the reservation. However, an itinerary does not constitute a document of carriage. The booking in the SkyHop database serves as the primary record of carriage. In the event of discrepancies between the itinerary and the booking in our database, the latter will prevail.

Some bookings can be made at discounted fares, which may be partially or completely non-refundable.

SkyHop does not issue open bookings, i.e. a booking is required to have a specific date for travel and cannot be booked in an open-ended manner.

SkyHop does not accept wait-listed bookings.

Below are important travel policies you should be aware of:

2.1. Identification Requirements

All passengers, including children and infants, must present valid identification at check-in. It is the passenger's responsibility to ensure they have the appropriate travel documents at all times. Acceptable forms of identification include:

• Valid Passport
• Valid Driving License
• Election Photo Identification Card
• Aadhaar/M-Aadhaar
• PAN card issued by the Income Tax Department
• Valid birth certificate, mother's hospital discharge summary (with baby name), or passport for infants
• Disability Photo Identification Card or handicapped medical certificate issued by the respective state/UT governments/administrations
• For foreign nationals travelling on domestic flights, the only valid photo identification is a passport

Lakshadweep Travel Rules and Policies

• Islanders: Residents of Lakshadweep require only a valid Islander ID card for booking and travel.
• Indian Tourists (Non-Islanders): Entry is allowed only with prior Entry Permit and confirmed travel/accommodation, and only to permitted islands. The Entry Permit for Lakshadweep must be obtained in advance by visiting epermit.utl.gov.in.
• PIO / OCI Card Holders: PIO and OCI card holders are treated under the same category as foreign nationals. They cannot obtain regular permits directly and are subject to the same restrictions as foreign tourists as mentioned below.
• Foreign Tourists: Foreign tourists are permitted only through authorised agencies under Lakshadweep Administration. Below are the list of authorized agencies:
  • SPORTS (Society for Promotion of Nature Tourism and Sports)
  • Praveg Limited
  • Taj Hotels

Final approval in all cases of Foreign Nationals is granted only by the Administrator of Lakshadweep, and in the case of Foreign Tourists, approval is granted by the District Collector of Lakshadweep. Guests are advised to obtain the applicable permits and approvals in advance through the official Lakshadweep e-Permit portal: epermit.utl.gov.in

Special Permissions & Approval Authority

• Special Permissions: Special permissions are granted only in specific cases and require approval from the Administrator. For islands like Thinnakara and Bangaram, permits can be taken directly.
• Other Islands: For other islands, permissions may be granted accordingly, subject to approval.
• Foreign Visitors: For foreign visitors, permission may be initiated through any island; however, final approval is granted only by the Administrator.

Designated Stay for Foreign Tourists

• Designated Stay: Foreign tourists cannot acquire regular permits and can only stay at designated islands with approved accommodation. Currently, primary stays are available at Thinnakara and Bangaram.

Notified Islands for Stay of Bonafide Foreign Tourists

• Suheli Valiyakara
• Minicoy
• Amini
• Bangaram
• Agatti
• Kadmat
• Kavaratti
• Thinnakara
• Cheriyam

Transit Islands for Foreign Tourists

• Kiltan
• Chetlath
• Bitra

Additional Important Points

• Permitted Travel Agencies: Foreign tourists are currently permitted only through SPORTS, Praveg and Taj.
• Exemptions: The Administrator is empowered to exempt Indian and foreign tourists from the requirement of an entry permit in specific cases.
• Permit System Amendment: The existing permit system may need to be amended to accommodate foreign tourists for seaplane bookings.

Guests who cannot provide sufficient identification will be denied boarding at the guest's sole risk and liability and SkyHop shall not be held liable for such denial or any consequences resulting therefrom in any manner whatsoever.

2.2. Boarding Pass Information

The boarding pass is issued solely for processing convenience and holds no intrinsic value as a document. Passengers are advised to retain the boarding pass until exiting the terminal for security reasons. Passengers on connecting flights should keep their boarding pass accessible for physical checks at transit points.

2.3. Security Screening

All passengers will undergo security screening before boarding the aircraft, as mandated by Indian regulations.

2.4. Carriage of Infants

1. Classification and Travel Policy: "Infants" are defined as children aged above 7 days and below 2 years on the travel date, while "passengers" are those aged 2 years and above. Infants below 7 days of age will require medical authorization from a physician for acceptance. Unaccompanied travel for infants is not permitted, and bookings for infants cannot be made as stand-alone reservations.
2. Age Proof: Carry any of the following valid IDs for the infant for age verification at the airport on the travel day:
• Birth certificate
• Mother's hospital discharge summary
• Vaccination certificate for new-born up to the age of 60 days
• Passport
Failure to provide valid age proof will result in the need to pay the applicable fare at the time of booking, subject to seat availability.
3. Check-In and Documentation: Arrive early at the airport to allow sufficient time for check-in, security checks, and potential delays. Ensure you have all necessary valid documents for your infant for both domestic and international flights.
4. Seating and Fees: Infants travel on their parent/guardian's lap and do not require separate seats. An additional fee of INR 1,899 per infant per sector will apply. Each adult can travel with a maximum of one infant due to limited inventory. On each flight maximum 2 infants can be allowed.

2.5. Unaccompanied Minor Policy

Children under the age of 12 require adult accompaniment at all times. SkyHop doesn't accept children aged between 5 and 12 years travelling alone as unaccompanied minors.

2.6. Special / Wheelchair Assistance Policy

SkyHop provides wheelchair assistance up to the aircraft ramp to passengers at no additional cost. However, please be aware that there is limited availability of wheelchairs on each flight. Passengers can pre-book a wheelchair while booking their tickets on our website or by calling the reservation centre. To ensure proper arrangements, passengers are advised to submit their wheelchair requests at least 24 hours prior to the scheduled departure of their flight.

2.7. Emergency Exit Row Seating

Emergency exit rows are specific seating rows on an aircraft that are located near emergency exits, usually on the wings of the plane. These rows are strategically positioned to provide easy access to emergency exits in case of an evacuation. The primary purpose of these seats is to ensure the swift and safe evacuation of passengers in the event of an emergency, such as a fire, crash, or other situations where an immediate evacuation might be necessary.

Passengers seated in emergency exit rows have additional responsibilities and must meet certain criteria, as outlined by aviation regulations and the airline's policies.

Due to their importance in ensuring passenger safety, passengers seated in emergency exit rows are always briefed by the cabin crew on how to properly operate the exit door and assist in an evacuation if needed.

Criteria for Emergency Exit Row Seating:

Passengers who pre-book emergency exit row seats or are assigned to these seats must meet the following conditions:

1. Be above the age of 15 years on the date of travel.
2. Be physically and mentally capable of performing tasks associated with opening the emergency exit, as outlined in DGCA CAR - Section 8, Series O, Part VIII, Issue I.
3. Not suffer from any temporary illness affecting mobility.
4. Not be travelling with an infant or requiring additional safety assistance, such as pregnant women, individuals using extension seat belts, or individuals with medical conditions.
5. Be willing and able to:
   1. Locate and recognise the emergency exit and its opening mechanism.
   2. Comprehend and follow crew instructions regarding emergency exit operations.
   3. Follow oral directions and hand signals given by a crew member.
   4. Operate the emergency exit and secure the door so it does not impede use of the exit.
   5. Assist other passengers and follow a safe path away from the exit in an emergency.
   6. Assess, select, and follow a safe path away from the emergency exit.

Passengers seated near an emergency exit must pay special attention to instructions provided by the cabin crew during briefing sessions on emergency procedures.

If a passenger does not meet these criteria or is unwilling to sit at the emergency exit, SkyHop may reallocate their seat, particularly during take-off and landing, to ensure safety. SkyHop also reserves the right to change an assigned seat without prior notice in exigent circumstances, with the seat fee refunded if applicable.

2.8. In-Flight Guidelines and Other Services

1. Smoking and Alcohol Consumption Restrictions: Smoking and consumption of alcohol is not allowed on any SkyHop flights.

2.9. Travel Certificates

For assistance in obtaining a travel certificate, please contact our reservation centre at +91 (0)124-4966200 or write an email to customercare@skyhop.in. Charge of INR 999 will apply to obtain the travel certificates.

2.10. Cancellation and Delay Policies

Reservations made with SkyHop are subject to our cancellation and delay policies. These policies outline the terms under which flights may be cancelled or delayed, including applicable fee and refund eligibility. For detailed information, passengers can refer to the sections that follow.

2.11. Lavatories

SkyHop DHC-6 Twin Otter aircraft Does Not have a lavatory on board. We apologize for any inconvenience this may cause and recommend to the Guest to use the restroom facilities before boarding the aircraft.

2.12. Air Conditioning

SkyHop DHC-6 Twin Otter aircraft may not be equipped with air conditioning facilities. SkyHop shall not be held responsible for any discomfort caused by the absence of air conditioning facilities on board.

2.13. Carriage of Human Remains

Urns with ashes are allowed in hand baggage. Carriage of human remains are not permitted on DHC6.

3.1. Bookings and payments can be made at the following points of sale:

• On our Website
• By contacting the SkyHop Guest Helpline: 0124-4966200
  • SkyHop helpline is available 24*7
• SkyHop Airport
• SkyHop Travel Partners & OTAs

• Guests using our Website and/or traveling with SkyHop agree to these Conditions of Carriage that are available on our Website or referred to in the Itinerary/Receipt.
• We accept all domestic and international cards (except Amex card) at the SkyHop Guest Helpline and on our Website www.skyhop.in.
• Guests should carry the International credit/debit card, or a copy of the credit/debit card duly signed by the card holder, at the time of check-in.
• Debit cards of select banks (both Indian and International) are also accepted. The usage of these cards for payment is governed by the terms and conditions of the respective bank or company issuing such card, as the case may be.
• SkyHop does not accept personal cheques towards booking payments.
• Bookings at SkyHop airport counters shall be accepted preferably through digital modes of payment, including UPI, Credit Cards, and Debit Cards. SkyHop prefers digital mode of payments over cash payments. Cash payments shall be accepted only in exceptional circumstances e.g. Digital payment infra not working, Customer don't have a digital payment accounts/wallet etc. However, cash payment for more than INR 2,00,000 (Indian Rupees Two Lacs) against 1 PNR will not be accepted under any circumstances.
• The Invoice shall be sent to the email address and in the name of the first guest, mentioned in the Itinerary. In case of a booking made by a GSTIN holder, the invoice shall be sent in the name of the GSTIN holder and to the email address mentioned while providing the GSTIN information at the time of booking.
• Additionally, guests may download the Invoice using their PNR on the SkyHop website https://skyhop.in. Invoices shall be only in INR, even in cases where the payment is made in a currency other than INR.
• GST may also be applicable on any special services requested by the guest at applicable rates in accordance with applicable law.
• For Cards issued outside India: Guests who have used such cards for making a booking may receive a verification call. Guests travelling on such bookings are requested to carry the card or the copy of card used for making the reservation at the time of check-in. If the transaction remains unverified, the amount will be refunded and an email notification will be sent to make the payment towards such booking through the prescribed alternate modes within the stipulated time, failing which the reservation may be cancelled. We strongly recommend that guests check their itinerary for accuracy, and verify their itinerary 12 to 24 hours before the scheduled departure of the flight on our Website or the call centre.

3.2. Reservation Requirements:

Certain fares have conditions which limit or exclude the guest's right to change or cancel reservations. SkyHop requests that at the point of reservation, the guest provides the airline or its Travel Partner with a contact number (valid mobile number) for each city in the guest's itinerary including the applicable country and area codes. This will assist SkyHop in informing guests of any changes with a flight on which they are booked.

With effect from 1 July, 2017, there is a requirement of providing the GSTIN or the UIN (Unique Identification Number) of the guest who would be claiming input tax credit. SkyHop requests the guest at the point of reservation to provide the GSTIN applicable. Only a single GSTIN can be mentioned against one PNR. GST shall be computed on the basis of GSTIN provided by the guest. Once PNR is generated, no changes to GSTIN will be allowed. Further, no addition/deletion of GSTIN/UIN can be made to the existing PNR.

3.3. Personal Data:

The guest recognizes that personal data has been given to SkyHop for the purposes of making a booking, obtaining and for providing ancillary services or products that may be offered by SkyHop and/or its service partners from time to time, developing and providing services, facilitating immigration and entry procedures, and making available such data to government agencies, in connection with the guest's travel.

The guest hereby expressly consents that such personal data may be used by SkyHop or its partners to check online credit/debit/identity fraud and also to improve the experience of the guests with SkyHop. For these purposes, the guest hereby expressly authorizes SkyHop to retain and use such data and to transmit it to the own offices, Travel Partners, government agencies, other carriers, the providers of the abovementioned services, authorized third parties. The guest also recognizes that SkyHop and / or its service partners may contact them via email or other means to inform them of account status or changes or alterations to the service, or to inform them of other services provided or contemplated or promotional schemes etc.

3.4. Name Format:

In case, you don't have a surname mentioned in your government ID, you can use your first name as your surname during the booking process.

For example: A person with a name 'ABC' can fill in their surname as 'ABC' during the booking. This way the booking would be made in the name of (Title) ABC ABC.

4.1. Airfare Charges:

Airfare Charges are inclusive of the following components:

• Base Fare
• GST
• Convenience fee

Airfare Charges apply only for carriage from the airport at the point of origin to the airport at the point of destination, unless otherwise expressly stated. Airfare Charges do not include ground transport service between airports and / or between airports and town terminals. The guest's airfare charges will be calculated in accordance with SkyHop's tariff in effect on the date of payment for travel on the specific dates and itinerary shown on it. Any change in the itinerary or dates of travel, may result in a change in the airfare charges to be paid.

All our bookings are subject to the Conditions of Carriage. However, our special airfare charges have certain additional terms and conditions attached to them. In the event booking is made on the special airfare charges, except to the extent specified otherwise in the additional terms and conditions governing the special air fares charges, these Conditions of Carriage shall apply in its entirety.

Airfare Charges booked through our website are bound by the same terms and conditions as those of all other bookings.

SkyHop offers airfare charges on a one-way basis for ease of purchase. Certain promotional airfare charges require a roundtrip itinerary and once purchased do not allow partial cancellation of the itinerary. Guests shall always refer to detailed airfare charges rules at time of making the booking.

All airfare charges are quoted in Indian Rupees (INR).

Please note that certain airfare charges may have conditions which limit or exclude the guest's right to change or cancel bookings.

Airfare charges are subject to change without notice.

Once purchased, the airfare charges will not change, provided, however, that if the guest requests for a subsequent change in the booking or routing, revised airfare charges may be applicable.

A booking is valid from the date the booking was made until the last commencement date of travel thereon. Unused bookings or portions thereof, are non-refundable and will expire in accordance with these Conditions of Carriage. Guests who fail to check-in and travel on a confirmed booking on the date of travel shall be treated as a no-show guest.

A person shall not be entitled to be carried on a SkyHop flight unless that person presents a valid Itinerary, duly issued in accordance with these Conditions of Carriage.

SkyHop from time to time introduces/offers certain add on services inter alia including seat selection or additional excess baggage allowance, at the time of booking. Such services shall be governed by the respective terms and conditions for such add on services mentioned at the relevant sections of the website.

4.2. Taxes, Duties, Fees, Charges and Surcharges:

The amount of any applicable taxes, duties, fees, charges or surcharges payable by the guest is calculated as on the date of booking. If there is a change in an existing tax, duty, fee, charges or surcharge, or a new tax, duty, fee, charges or surcharge is imposed, after the date of booking, the guest will not be obliged to pay such tax, duty, fee, charges or surcharge, or a new tax, duty, fee, charges or surcharge or get a refund as the case may be, unless the guest decides to change the date of travel which requires rebooking, or the tax, duty, fee, charges, surcharge is to be paid to or is on behalf of a regulatory authority.

The total fare payable to SkyHop per booking, per guest, per sector includes four components: basic fare, taxes imposed by the Government, surcharges that are imposed by SkyHop, and fees & charges imposed by the Government and/or Airports.

Please note that these fare components may undergo a change at any time without notice.

Currently SkyHop's fares include:

• Base Fare
• GST
• A convenience fee, as mentioned in table below per person per flight for all Net banking and Credit Cards/Debit Cards is collected by the airlines for establishing, maintaining and operating the online flight booking system, to enable the guests to book the air tickets online while using a Credit/Debit card/Net Banking. This fee includes the charges paid by the airlines to the concerned bank (varies from one bank to another) for availing of such facility.

4.3. Seating:

• SkyHop offers assigned seating at airport check-in counters.
• Guests below the age of 15 are not permitted to sit on the emergency exit rows Row 2 & 7 on DHC6 Twin Otter.
• All seats on the DHC6 Twin Otter are non-reclining.

4.4. No-Show Penalty:

In the case of no shows, no refunds is applicable as booking stands forfeited.

4.5. Meals and Snacks:

We do not provide any meals or snacks on board.

The essential details regarding web check-in, as well as the check-in process for domestic and connecting flights are outlined below:

5.1. Web Check-In:

Web check-in is available for all domestic flights. Web check-in opens 48 hrs prior to the flight departure and remains open until 120 minutes before the scheduled departure. In cases where assistance is needed for check-in or re-issuance of boarding passes via Reservations, a facilitation fee of INR 200 per passenger will be levied. However, this fee is exempted for passengers with medical conditions/stretchers.

5.2. Airport Check-in Counters:

The airport check-in counters will open two hours before the flight's departure and will close 45 minutes before departure. Passengers are advised to arrive at the check-in counter at least two hours prior to their scheduled departure time.

5.3. Connecting Flight Boarding Passes:

When passengers have connecting flights involving domestic sectors, they will be issued two (2) boarding passes at the origin airport. The first boarding pass will remain valid until the transit point, while the second will be used for the journey from the transit point to the final destination. Check-in for the final destination is permitted up to 60 minutes before the scheduled departure time. For domestic connections, passengers can collect their baggage at their final destination.

5.3.1. Gate No-Show Protocol:

If passengers do not appear for boarding at the transit point 25 minutes before departure, even if they arrived on time from the point of origin, they will be classified as "Gate no-shows." The baggage belonging to such passengers will be offloaded and transferred to them or to the appropriate airport authority at the transit station, with no liability on the part of SkyHop.

Failure to complete the check in formalities within the stipulated time limit would result in forfeiture of the booking amount. The booking would be declared a ‘No show' and the guest would not be entitled to a refund or a credit, only applicable taxes to be refunded.
Guests must ensure that there is enough time gap between two flights while making a booking involving a change of airplanes or carriers at a point of Stopover. SkyHop will not be liable in any manner, if the guest misses his/her connecting flight as a result of any delay in SkyHop flight due to any reason whatsoever.

At SkyHop, we recognise that travel plans may require adjustments. Our policies for cancellations, changes, and delays are designed to provide the necessary support and flexibility. Below are the key details regarding each aspect of our policies:

6.1. Cancellation and Changes Initiated by the Passenger:

In the event of a booking cancellation or change initiated by the passenger, the following guidelines will apply:

• Look-In Option: SkyHop provides a 48-hour "Look-In" period post-booking, during which passengers can amend or cancel their ticket without any additional charges, except for any applicable fare difference for the revised flight.
• Kindly Note:
• This option is only applicable for bookings where the first leg of travel is scheduled to depart more than 7 days after the booking date and is applicable to direct bookings made through the airline website. Any other changes will be chargeable as per standard policy.
• To avail of this option, passengers must contact SkyHop's Reservation Centre at 0124-4966200 or do so on SkyHop website (if booked directly through the Website or call centre).
• Split PNR Functionality: A feature offered to SkyHop passengers across various channels, including the SkyHop website and reservation centres. This feature allows passengers to separate or "split" a portion of their booking into a new Passenger Name Record (PNR). The feature is designed to provide flexibility, enabling a passenger to modify or cancel their segment of the booking without affecting the entire reservation. You can easily access this functionality online via the "Manage Booking" tab on the SkyHop website.
• Key Features:
• Applicability: The Split PNR functionality is available for bookings with two or more passengers on domestic flights.
• Booking Changes: When a passenger is split from the original booking, a new PNR will be created for the split passenger. The contact details in the new PNR will remain unchanged from the original booking.
• Applicability: The Split PNR functionality is not applicable to Group PNRs and LTC (Leave Travel Concession) PNRs.
• The cancellation and change policies applicable to the PNR will remain in accordance with the fare rules of the original booking.

SkyHop reserves the right to modify, alter, amend, or change any and all of the terms and conditions of this functionality at any time, without prior notice. SkyHop also reserves the right to withdraw or cancel this offer at any time, without prior notice.

Note: The Split PNR functionality is designed to ensure that any changes made by one passenger do not impact the rest of the booking. SkyHop encourages passengers to carefully review all terms, conditions, and disclaimers before initiating the Split PNR process.

Date Change:

For domestic sectors, any changes related to the date of travel will incur applicable charges as detailed in the table below. If the original fare is unavailable at the time of change, the fare difference will also be applied in addition to the change fee. All fees are subject to change without prior notice.

Additional Charges for Bookings via Reservation Centre or Airport Ticketing:

For booking cancellations and flight changes requested via the SkyHop reservation centre or airport ticketing, an additional sum of INR 300 per passenger per flight will be charged.

Non-Cancellable Add-On Services:

Add-on services such as excess baggage, preferred seat, priority check-in and any other ancillaries are non-cancellable in isolation.

Name Correction Policy:

Recognising that booking errors can happen, SkyHop is committed to providing a smooth travel experience. To help make your journey as easy as possible, we offer the opportunity to rectify minor discrepancies as outlined in the following guidelines:

• Name corrections can only be made once.
• Only one letter change is allowed in either the first or last name, including letter substitutions such as changing 'ee' to 'i'.
• Title corrections are allowed at no additional charge, regardless of the time of change. However, once a title correction is made, no further name corrections will be permitted.
• Full name changes are not permitted.
• Initials are displayed as single letters and cannot be changed to different letters or expanded to full names. For example, if an initial is shown as 'A', it cannot be altered to 'B' or expanded to a full name.
• Name corrections are free within 24 hours of booking. After 24 hours, a Name Correction Fee of INR 500 for domestic flights.
• Passengers who have already checked in cannot make name corrections through our website or app. For assistance with this matter, please contact our reservations centre at 0124-4966200.
• The name correction fee shall be deemed non-refundable in the event that the passenger cancels the ticket. However, such fee shall be refunded in instances where the flight is cancelled by the airline due to irregular operations.

Please ensure your booking name matches your identification proof.

Promo and Sale Fare Restrictions and Refund Guidelines:

• All SkyHop promotional or auction fares, particularly those purchased in conjunction with return fares, are restrictive and non-refundable, may not permit flight changes, and are subject to limited inventory available on a first-come, first-served basis; passengers are advised to check fare restrictions when booking, and SkyHop reserves the right to withdraw or amend promotions without prior notice.
• In the event of cancellation, non-utilization, or no-show on promo or special fares where the basic fare is non-refundable, passengers will be entitled to a refund of applicable taxes.

• Changes/cancellation in the bookings can be made only up to 2 hours prior to scheduled departure time upon payment of a change/cancellation fee.
• To utilise this facility, passengers must contact SkyHop's call centre.

Note: The fees mentioned above apply on a per passenger, per sector basis. In the event of cancellation, if the base fare is lower than the specified fees, the applicable charges will be the base fare plus the fuel surcharge per passenger, per sector, or the cancellation fees, whichever is lower.

6.2. Cancellation Initiated by the Airline:

SkyHop will make all reasonable efforts to ensure the timely operation of its scheduled flights. However, unforeseen circumstances may cause a delay or cancellation of its scheduled operations. In the event of a booking cancellation initiated by the airline, the following guidelines will come into effect:

• Passenger(s) who have provided a correct and working mobile number or e-mail at the time of reservation and have been informed about flight cancellation at least two weeks before the scheduled time of departure shall be entitled to an alternate flight or a full refund, as per their preference. However, if passengers are informed of the cancellation less than two weeks before and up to 24 hours before the scheduled time of departure, SkyHop shall offer an alternate flight or provide a full refund if no suitable alternative is available.
• Passengers who have not been informed as per the above provisions or have missed a connecting flight booked on the same PNR of a SkyHop flight are entitled to the following options:
  • SkyHop will provide an alternate flight that is acceptable to the passenger.
  • In the event that an alternate flight is not provided, SkyHop will offer compensation in addition to a full refund of the air ticket. The compensation provided by SkyHop will be in accordance with the compensation policy outlined by the airline, as mentioned in the passenger Charter given by the Ministry of Civil Aviation. For details use the link https://www.civilaviation.gov.in/sites/default/files/2026-01/passenger-charter-moca-india-feb-2019.pdf
• Flight cancellation compensation shall be paid via bank transfer, or - upon the passenger's signed consent - in the form of travel vouchers, in accordance with DGCA CAR Section 3 - Air Transport Series 'M', Part IV, dated August 6, 2010.
• In situations where SkyHop offers an alternative flight to or from an airport or terminal different from the one originally booked by the customer, the airline will bear the cost of the transfer between the alternate airport or terminal and the one for which the ticket was initially booked. However, if the passenger has been informed of the flight change at least 6 hours in advance, they will be responsible for making their own arrangements for the transfer to or from the alternate airport or terminal.
• In cases where adverse weather conditions or circumstances beyond SkyHop's control lead to the cancellation or delay of your flight, SkyHop will make efforts to aid you in reaching your destination. However, SkyHop cannot be held liable for any consequences arising from the delay or cancellation.

6.3. Flight Rescheduling by the Airline:

If SkyHop cancels a flight, prepones the flight schedule by sixty (60) minutes or more, or postpones the flight by Six Hours or more, affected passengers have the following options:

• Alternate Flight Accommodation: Passengers can choose accommodation on alternate flights for the same sector within the next or preceding seven (15) days from the original date of journey, subject to availability and at SkyHop's discretion. To avail themselves of this option, passengers must request these changes within 24 hours of the departure time of their original flight.

OR

• Full Refund: Passengers can opt for a full refund of the amount paid for the original booking.

6.4. Delayed Flights and Passenger Entitlements:

This section details the policies related to flight delays and the corresponding entitlements available to passengers, ensuring they are informed of their rights and the support they can expect during such situations.

• In the event that the passenger has checked in on time and the SkyHop flight is delayed from its original scheduled departure time, SkyHop shall provide reasonable refreshments to such checked-in passengers. Following are these scenarios:
  • In accordance with Para 3.8.1(a) of CAR Section 3, Series M Part IV, passengers are entitled to the following facilities based on the duration of the flight delay:
    • Up to 2 hours: Drinking water will be provided.
    • Between 2 to 4 hours: Tea, coffee, and light snacks or refreshments will be provided.
    • More than 4 hours: Meals will be provided.
  • In the event that any domestic flight is expected to be delayed by more than 6 hours, passengers shall be informed 24 hours prior to the original scheduled departure time, or SkyHop shall offer the option of either an alternate flight within a period of 6 hours or a full refund.
  • In the event that the expected time of departure is delayed in total by more than 24 hours from the original schedule time of departure, or in the event that the delay is more than 6 hours for the flights scheduled to depart between 2000 hours and 0300 hours, hotel accommodation shall be provided wherever necessary. SkyHop shall have absolute discretion in the selection of hotels under the given circumstances, and no reimbursement shall be made in this regard.

6.5. Delay or Cancellation of Connecting Flights and Passenger Entitlements:

In case of delay or cancellation of a flight operated as part of the connecting flights, the following shall apply:

• In case of delay or cancellation of the flight at the point of origin, which leads to the possibility of a missed connection at the point of transit, the passenger shall have the right to choose a refund, a credit shell for future travel on SkyHop, or re-booking onto an alternative SkyHop flight at no additional cost, subject to availability.
• In case of a delay or cancellation of the connecting flight at the point of transit, SkyHop will, at its discretion and subject to the availability of seats, offer the passenger the option to travel on the next SkyHop flight.
• SkyHop does not provide connections with other airlines and shall not be liable for any losses incurred by passengers attempting to connect with flights operated by other carriers.

6.6. Exemptions from Compensation in Specified Scenarios

No compensation, as mentioned in the previous sections, will be payable to affected passengers if:

• Adequate contact information: (i.e., mobile number or email) has not been provided by the passenger(s) at the time of reservation.
• Force Majeure Event: Cancellations and/or delays occur due to a force majeure event that led to flight cancellation and could not have been avoided even with all reasonable measures taken by SkyHop. For this purpose, a force majeure event includes, but is not limited to, political instability, natural disasters, civil war, insurrection or riot, floods, explosions, government regulations or orders affecting the aircraft, strikes, labour disputes causing cessation, slowdown, interruption of work, meteorological conditions, mechanical failures, commotion, embargoes, cancellations, or delays clearly attributable to Air Traffic Control, security or safety risks, or any other factor beyond the control of SkyHop.
• Late Cancellation or Change: Cancellations or changes are made within 2 hours prior to the scheduled departure time, or if passengers fail to check in at least 60 minutes before departure for a SkyHop flight, resulting in the forfeiture of the fare.

The compensation mentioned above for the respective categories is not cumulative and cannot be combined.

These policies are governed by the Civil Aviation Requirements of the Ministry of Civil Aviation, Government of India. Any disputes or grievances can be addressed to Customer Services at customercare@skyhop.in or by calling our reservation centre at 0124-4966200.

6.7. Sole Remedy

The guest may file a grievance with the Air Sewa App or Portal (https://airsewa.gov.in). If the guest is not satisfied with the resolution of the grievance by SkyHop, the guest is at liberty to complain to any statutory body or court established under relevant applicable laws.

This section outlines the refund procedures and timelines for ticket cancellations based on the payment method used, including details for tickets purchased through different platforms.

• If payment is made through the website using debit or credit cards, Net Banking, Wallets or UPI, any refunds resulting from cancellations will be processed within seven (7) working days. The refund amount will be credited back to the source account used for the original payment.
• For bookings made by cash/card swipe at the airport, refunds will be processed through an electronic transfer of funds (NEFT), pursuant to filling the requisite refund form and sharing it on customercare@skyhop.in and the same will be refunded in seven (7) working days from the date of receipt of the form.
• If the tickets that were purchased through travel agents, online travel portals, or similar platforms are cancelled, the refund will be processed by respective travel agents & OTAs.
• If your onward and return flights are booked under separate PNRs, each PNR will be treated independently.

7.1. Persons to Whom Refund Will Be Made

SkyHop shall be entitled to make refunds to the original source from which it received payment, irrespective of who has made the booking or who is named in the booking, and the same shall be deemed to be a proper refund, and shall discharge SkyHop from liability and any further claim for refund from any person in any manner whatsoever.

7.2. Currency

All refunds will be made in INR, after deducting any applicable fee and/or charges.

Self or Voluntary Offload

To ensure operational efficiency and passenger comfort, the policies regarding self or voluntary offloading after boarding are detailed below.

• Self or voluntary offloading after boarding the flight by the passenger is strictly not permitted, except in an unforeseen event of a medical emergency or similar cases, such as the death of relatives, for which the passenger will have to provide evidence to the satisfaction of SkyHop.
• Self or voluntary offloading causes unwarranted inconvenience to other travelling passengers, delays in the operation of flights, and also incurs additional costs for the airline for such delays.
• If a passenger offloads themselves for any reason other than the exceptions mentioned above, SkyHop will cancel the entire ticket for that passenger's intended travel. Additionally, any further transportation, whether booked under the same Passenger Name Record (PNR) or different PNRs, will also be cancelled, and no refunds will be provided in such cases.
• Each passenger who is offloaded for reasons other than the exceptions mentioned will be subject to an off-loading fee of INR 10,000 per passenger. This fee must be paid immediately upon offloading. Furthermore, SkyHop retains the right to recover from each offloaded passenger any and all costs, whether direct or consequential, arising from disrupted operations. These costs may include, but are not limited to, expenses related to baggage removal, flight delays, disruptions, misconnections, and inconvenience caused to other passengers.

To ensure a smooth and stress-free journey with us, please adhere to our baggage policies. Here's what you need to know about travelling with baggage:

• Check-In Allowance: Be aware of your check-in baggage allowance. Items exceeding this limit will incur excess baggage charges.
• Cabin Baggage Limits: Familiarise yourself with the allowances and dimensions for cabin baggage.
• Restricted Items: Adhere to restrictions on items permitted in cabin baggage.
• Label Your Bags: Clearly label your baggage with your name and address.
• Essential Items: Keep medication, important documents, valuables, and cash in your cabin baggage.
• Declare Restricted Items: Inform us of any arms or explosive substances you are carrying.
• Prohibited Items: Note the items that are strictly prohibited from being carried in both check-in and cabin baggage.

9.1. Hand Baggage Allowance and Guidelines:

• Each passenger is permitted to carry one piece of hand baggage with a maximum weight of 3 kg, free of charge. Hand baggage size must be within the dimensions of 33 cm + 33 cm + 23 cm (L+W+H; total 89 cm) on DHC-6-400 Flights.
• Passengers travelling with infants can carry an extra piece of hand baggage, weighing a maximum of 3 kg and not exceeding the stated dimensions. Strollers are permitted with size limitations.
• Carriage of Kirpan by Sikh Passengers: SkyHop permits the carriage of Kirpans by Sikh passengers on domestic flights, under specific conditions to ensure safety and compliance with regulations. Detailed requirements regarding size and routes are outlined below.
• The carriage of Kirpan by Sikh passengers has been carefully evaluated to ensure public order.
• Sikh passengers are allowed to carry a Kirpan under specific conditions:
  • A Kirpan may be carried on a person only by a Sikh passenger, provided the length of its blade does not exceed 15.24 cm (6 inches) and the total length of a Kirpan does not exceed 22.86 cm (9 inches).
  • Kirpan carriage is permitted on Indian aircraft within the country.
  • Kirpan is allowed solely on domestic routes for fully domestic flights.
• Hand baggage will be accepted in the cabin, subject to the availability of space.
• Oversized or overweight hand baggage will be accepted as checked-in baggage, and it will be tagged and available for collection from the arrival hall conveyor belt. Excess baggage charges may be applicable as per policy, as stated below hereunder.
• If the hand baggage exceeds the free allowance of 3 kg at the boarding gate, then it will be considered under Checked-in Baggage.

9.2. Checked-in Baggage Policy:

• Checked-in Baggage: Passengers are allowed to carry two pieces of checked-in baggage, overall dimensions not exceeding 112 cm (calculated as the sum of Length + Width + Height). The applicable baggage charges are mentioned below
• Baggage Weight Charges: For checked-in baggage Charges will be levied and upon payment of applicable charges passengers can take two pieces of bag in the Check-in with weight not exceeding to the purchased weight.
• Transit Station Policy: There is no provision of incoming or outgoing connecting flight for Passengers travelling from a foreign country to an Indian city on SkyHop flights.

9.3. Checked-in Baggage Charges and Pre-booking Information

Charges for Pre-booking of Baggage through SkyHop Website or Customer Care Center:

• Pre-booking: Check-in Baggage can be pre-booked up to 3 hours before flight departure through the website, www.skyhop.in, or through our reservation centre.
• Cancellation and Partial Use: Pre-booked excess baggage cannot be cancelled individually or used partially. For example, if a passenger buys 5 kg and decides not to carry any excess baggage, it is non-cancellable. Similarly, if a passenger buys 5 kg of excess baggage but only uses 4 kg of it, the remaining 1 kg cannot be transferred, refunded, or reused.
• Additional Baggage Charges: Excess baggage charges mentioned below do not include additional pieces of baggage. For additional piece of baggage above two pieces of baggage INR 1500/- will be charged per baggage with total baggage allowances equal to the weight purchased.
• Booking Limitations: Each slab of prepaid baggage can be booked only once per PNR, per passenger, & per sector.

Pre-booking charges for checked-in baggage are listed in the table below:

*These charges are subject to revision from time to time. Charges will vary in a given range depending on the number of sectors travelled and baggage weight carried. Baggage weight over and above the permitted limit of 12 Kg may be allowed, provided payload availability on the flight and upon payment of charges on the excess baggage weight.
Checked-in Baggage charges at the airport:

• Passengers who have not pre-booked the charges on SkyHop website or customer care center however reached at the Airport with the Baggage, will be allowed to carry the baggage subjected to availability and payment of Baggage charges as below:
• At airport baggage will be charged per Kg basis.
• For first 5 Kg (Provided no prebooking of baggage is done), charges will vary from INR 750/- per Kg (For one sector travel) to INR 1050/- per Kg (for Multiple sector travel in same ticket).
• For more than 5 Kg Charges will Vary from INR 900/- per Kg to INR 1800/- Per Kg (Will vary as per the sector and number of sector travelled).
• Passengers who have prebooked but showed up at Airport with excess baggage weighing more than prebooked weight, such excess baggage weight will be permitted upon payment of applicable charges, provided:
  • Total baggage weight remains within the allowed baggage limit of 12Kg.
  • And payload availability in the flight.
• Baggage weight over and above the permitted limit of 12 Kg may be allowed upon sole discretion of SkyHop, provided payload availability on the flight and upon payment of charges on the excess baggage weight.

Additional piece of Baggage:

• Baggage charges mentioned above allows customer to carry baggage in two pieces equal to weight purchase.
• Additional pieces of baggage will incur a fee of INR 1500 per piece in addition to the excess baggage charges.

Clubbing Baggage under Same PNR:

• Clubbing of checked in baggage is permitted for passengers travelling under the same PNR.

Connecting Flight Baggage Policy

• SkyHop does not offer the facility of through check-in for onward connections with SkyHop or other carriers and no extra allowance on any pre/post flight connections.
• SkyHop operates only point-to-point service, and our passengers will have to check in separately for other flights. We don't take responsibility for any inconvenience associated with missed connections to or from other carriers. Passengers must ensure that there is an adequate time gap between flights involving changes of aircraft or carriers at the point of stopover.

9.4. Special Baggage

Special Baggage: Large or out-of-gauge items as mentioned in the Annexure 2 are classified as Special Baggage. These Baggage Items require special handling and hence when registered as checked-in baggage, Special Baggage will be subject to a handling fee of INR 2500 per ITEM.

• This fee is only the handling fee of the Special ITEMs, and will be applied over and above baggage charges that might be applicable.
• The fee will be applicable per piece of checked in Special baggage, per sector, (inclusive of GST, if applicable).
• The weight of such Special baggage will be considered as part of the permissible baggage, and the customer has to pay standard baggage/excess baggage charges, as applicable.

Items Unacceptable as Baggage:

The following articles or items must not be included in the passenger's baggage:

• Items that are likely to endanger the aircraft or persons or property on board the aircraft, such as those specified in the International Civil Aviation Organization (ICAO) Technical Instructions for the Safe Transport of Dangerous Goods by Air and the International Air Transport Association (IATA) Dangerous Goods Regulations, and in SkyHop's regulations. Further information is available from SkyHop on request, although illustrative examples include:
  • Compressed gases (deeply refrigerated, flammable, non-flammable, and poisonous), such as butane, oxygen, liquid nitrogen, aqualung cylinders, and compressed gas cylinders such as camping gas.
  • Corrosives such as acids, alkalis, mercury, and wet cell batteries and apparatus containing mercury.
  • Explosives, munitions, fireworks, flares, blank cartridges, pistols, or any other weapons, and pistol caps.
  • Flammable liquids and solids such as lighter refills, lighter fuel, matches, paints, thinners, firelighters, lighters that need inverting before ignition, substances liable to spontaneous combustion, and substances that emit flammable gases on contact with water.
  • Radioactive materials.
  • Briefcases and attaché cases with installed alarm or pyrotechnic devices.
  • Oxidizing materials such as bleaching powder and peroxides.
  • Poisons and infectious substances such as insecticides, weed killers, and live virus materials.
  • Other dangerous articles such as magnetized materials and offensive or irritating materials.
• Items whose carriage is prohibited by the applicable laws, regulations, or orders of any state to be flown from or to.
• Items that are reasonably considered by SkyHop to be unsuitable for carriage because they are dangerous or unsafe, because of their weight, size, shape, or character, or because they are fragile or perishable, having regard to, among other things, the type of aircraft being used. Information about unacceptable items is available upon request.
• Firearms and ammunition other than for hunting and sporting purposes are prohibited from carriage as baggage. Firearms and ammunition for hunting and sporting purposes may be accepted as checked-in baggage. Firearms must be unloaded, with the safety catch on, and suitably packed. The carriage of ammunition is subject to ICAO and IATA regulations as specified in Article.
• Dry cell batteries, scissors, sharp instruments, tools, and weapons such as antique firearms, toy weapons, swords, knives, and similar items may be accepted as checked-in baggage at SkyHop's sole discretion but will not be permitted in the cabin of the aircraft.
• The passenger must not include in Checked Baggage money, currency, jewellery, precious metals, computers, personal electronic devices, negotiable papers or instruments, securities or other valuables, business documents, passports, or other identification documents or samples. To the extent that it is necessary to carry such items (at the passenger's risk), they should be carried in the passenger's hand baggage in the cabin.
• Medicines and toiletries may be carried in limited quantities if they are necessary or appropriate during the passenger's journey (to the extent that carriage is permitted by the appropriate regulations). Otherwise, many of these items can be carried as air cargo, provided they are packed in accordance with cargo regulations.
• If, despite being prohibited, any items referred to in the above points are included in the passenger's baggage, SkyHop shall not be responsible for any loss or damage to such items.
• Power banks, portable mobile chargers, and spare batteries are allowed only in hand baggage and not in checked-in baggage; their use, charging during the flight is not permitted. Any abnormal device behaviour must be reported immediately to the cabin crew. If any of these items are detected in the X-ray, your checked-in baggage will not be loaded on the flight due to security reasons. Older generation Apple MacBook Pro laptops with 15-inch screens purchased between September 15 and February 17 are prohibited from being carried in the cabin as well as checked-in baggage.
• The carriage of satellite phones (Thuraya and Iridium) is prohibited on all flights.

SkyHop will not be responsible for, or have any liability in respect of, articles removed from the passenger's baggage by airport security personnel acting in accordance with any applicable regulations.

For the detailed list of items that are restricted or have certain limitations for carriage in cabin as well as checked-in baggage.

Alcoholic Beverages Carriage Guidelines:

The rules regarding the carriage of alcoholic beverages on SkyHop flights are stated below:

• Carrying alcoholic beverages from or into the states of Bihar, Gujarat, Tripura, Mizoram, Nagaland, UT Lakshadweep, or any other state considered a 'dry state' is not permitted.
• A maximum of 5 litres of alcoholic beverages with alcohol content between 24% and 70% by volume are permitted in retail packaging as checked-in baggage.
• The permissible limit of 5 litres includes duty-paid alcohol that passengers may buy from the airport. Bills for such purchases must always be kept handy.
• On a domestic flight, alcoholic beverages are only permitted to be carried as checked-in baggage unless they are purchased from duty-paid outlets. These duty-paid alcoholic beverages can then be carried as hand baggage and should be within free hand baggage allowance.
• Alcoholic beverages carried on board by passengers are not permitted to be opened and/or consumed inside an aircraft.
• The carriage of alcohol will be subjected to SkyHop baggage allowance policy.

Please note that the consumption of alcohol on all domestic flights is strictly prohibited.

Carriage Policy for Portable Oxygen Concentrator (POC)

The following guidelines apply to the carriage of Portable Oxygen Concentrators (POCs) on SkyHop flights:

• POCs are allowed on SkyHop Network flights.
• POCs are permitted in both hand baggage and checked baggage.
• Requests for the carriage of Portable Oxygen Concentrators (POCs) in-flight should be sent to customercare@skyhop.in at least 48 hours prior to flight departure.
• SkyHop allows carriage of only approved models of POCs, as given in Annexure 1.

10.1. Baggage Refusal and Acceptance Guidelines

• SkyHop reserves the right to decline the transportation of items outlined in the "Items Unacceptable as Baggage" section.
• SkyHop retains the discretion to decline carriage of items that, due to their size, shape, weight, content, or nature, could compromise safety, operational efficiency, or the comfort of fellow passengers. Details about prohibited items are accessible upon inquiry.
• SkyHop retains the authority to reject baggage for transportation unless it is appropriately and securely packed in containers deemed suitable by the airline. Information regarding unacceptable packing methods and containers can be obtained upon request.

10.2. Authority to Conduct Searches

To ensure the safety and security of all passengers, SkyHop may request passengers to cooperate with a search and scan of their person, as well as a search, scan, or x-ray of their baggage. If a passenger is unavailable, their baggage may be searched in their absence. This procedure aims to ascertain whether the passenger is carrying any items mentioned in the section titled "Items Unacceptable as Baggage", or any firearms, ammunition, or weapons that haven't been declared to SkyHop as per the aforementioned section. In cases where a passenger declines to comply with these security requests, SkyHop reserves the right to deny carriage to both the passenger and their baggage. It's important to note that if a search or scan results in damage to the passenger or their baggage, SkyHop will not be held liable for the damage unless it's attributable to the airline's fault or negligence.

10.3. SkyHop's Baggage Responsibility and Recommendations

• SkyHop assumes no liability for the normal wear and tear of baggage, including but not limited to scratches, torn zippers, straps, wheels, handles, scuffs, dents, soiling, or manufacturer defects.
• SkyHop is not responsible for improperly packed, perishable, damaged, or fragile baggage, minor exterior damage due to regular wear and tear, or water damage to non-waterproof baggage.
• Passengers are strongly advised to remove perishable goods, valuables (such as cash, cameras, jewellery, electronics, etc.), and medication from their checked-in baggage and place them in their hand baggage. SkyHop will not take responsibility for these items.
• Should passengers include valuables in their checked-in baggage despite this recommendation, they do so at their own risk. SkyHop will not be held accountable for any pilferage, damage, or other loss of these valuables, and any claims in this regard cannot be directed towards SkyHop, its employees, agents, or successors.
• SkyHop is not liable for any loss or damage caused by delays in the carriage of passengers or baggage.
• SkyHop is not liable for any damage caused by the passenger's baggage. The Passenger shall be responsible for any damage caused by their baggage to other persons or property, including SkyHop's property.
• SkyHop shall not be held responsible for any compensation claim arising from indirect, consequential, or remote causes of lost, delayed, or damaged checked-in baggage.
• SkyHop's responsibility for passengers' checked-in baggage begins when the baggage is checked in at the departure airport and continues until it is placed on the conveyor belt or arrival baggage area at the destination airport. We take every reasonable step to ensure the safe custody of the baggage during this period.
• Receipt of checked-in baggage without complaint at the end of the journey serves as prima facie evidence that the baggage was delivered correctly and in good condition.
• In cases of damaged or lost checked-in baggage, SkyHop's liability will be governed by the provisions of the Carriage by Air Act, 1972, and the associated rules, including any exceptions, modifications, or adaptations issued by the Ministry of Civil Aviation, Government of India, and updated as needed. SkyHop's liability for lost or damaged checked-in baggage is limited to INR 350 per kilogram.
• SkyHop assumes no liability for fragile or perishable articles included in checked-in baggage.
• SkyHop will not be responsible for any loss, delay, or damage resulting from its compliance with the applicable laws or from a passenger's failure to adhere to these laws. Under no circumstances will SkyHop's liability exceed the amount of proven damages.

10.4. Carriage of Arms and Ammunition

SkyHop does not permit the carriage of personal arms and ammunition as checked-in baggage or hand baggage on any SkyHop flights.

10.5. Carriage of Live Animals (AVI):

Live animals are not permitted to be carried on the SkyHop flights on any domestic Sectors.

• SkyHop shall not be liable for any failure in delivery of communications due to incorrect or outdated contact details. SkyHop shall not be liable for technical failures, including but not limited to website downtime, server issues, or email filtering, etc.
• SkyHop’s liability, if any, shall be strictly limited to:
  • The amount of the original fare paid, and
  • The value of any Voucher issued.
• The programme is offered on a best-effort basis and remains subject to force majeure events, including but not limited to:
  • Natural disasters,
  • Governmental restrictions,
  • Cyberattacks,
  • Pandemics, or
  • Technical disruptions beyond the control of SkyHop.
• By accepting the refund, passengers irrevocably waive any and all further claims against SkyHop in respect of the original booking, including but not limited to claims relating to delays, cancellations, or denied boarding.
• SkyHop’s Terms of Carriage, available at www.skyhop.in, shall continue to apply.

Refund Terms

• Refunds shall be initiated to the original method of payment used at booking.
• Where the original mode is unavailable, SkyHop may request alternative bank account details.
• Refunds may require seven (7) to ten (10) working days, subject to timelines imposed by payment gateways or banks.
• SkyHop shall not be liable for any delay attributable to third-party service providers.

In the event of a situation arising due to unavoidable circumstances (e.g., clubbing of flights, change of aircraft type, etc.) resulting in passengers being denied boarding against their will, the passenger(s) will be eligible for the following amount of compensation, as mentioned.

Compensation for Denied Boarding and Alternate Flight Arrangements:

Passengers who have been denied boarding will not qualify for compensation if an alternate flight is arranged to depart within one hour of the original scheduled departure time of their initial reservation. However, if no alternative arrangement is provided, passengers will be eligible for the following compensation:

• An amount equal to 200% of the booked one-way basic fare plus airline fuel charge, subject to a maximum of INR 10,000, in case SkyHop arranges an alternate flight that is scheduled to depart within 24 hours of the booked scheduled departure.
• An amount equal to 400% of the booked one-way basic fare plus airline fuel charge, subject to a maximum of INR 20,000, in case SkyHop arranges an alternate flight that is scheduled to depart more than 24 hours before the booked scheduled departure.
• In case the passenger does not opt for an alternate flight, they will receive a refund of the full value of the ticket and compensation equal to 400% of the booked one-way basic fare plus airline fuel charge, subject to a maximum of INR 20,000.

Denied boarding compensation shall be paid in cash, via bank transfer, or - upon the passenger's signed consent - in the form of travel vouchers, in accordance with DGCA CAR Section 3 - Air Transport Series 'M', Part IV, dated August 6, 2010.

Compensation for Denied Boarding on Connecting Flight:

If a passenger has booked connecting flights with SkyHop and experiences a delay at the departure station due to denied boarding, they will be eligible for compensation for the first leg as per the provided provisions. This compensation applies when the passenger arrives at the final destination at least three hours later than the originally scheduled arrival time.

Conditions for Denying Boarding:

SkyHop reserves the right to deny boarding to any passenger who is under the influence of alcohol or drugs, or where it is deemed necessary for the safety and comfort of the passenger, other passengers, or the protection of property. This includes concerns related to unsuitable attire, cleanliness issues, intoxication, or medical reasons. Boarding may also be denied in the absence of adequate travel documents, and no compensation shall be payable in such cases.

If, in our reasonable opinion, passenger conduct is observed to endanger the aircraft or any person or property on board, obstruct the crew in the performance of their duties, or fail to comply with any instructions of the crew, including but not limited to those with respect to smoking, consumption of alcohol or drugs at any place in the aircraft, or display behaviour creating inconvenience to the other passengers (including under the influence of alcohol), SkyHop will have full right to take all steps and measures to prevent any such act, including restraint. In all such events of passenger misconduct and/or unruly behaviour, the provisions of the Civil Aviation Requirements (CAR), Section 3 – Air Transport, Series M, Part VI, Issue II dated 8th September, 2017 shall apply.

• Each such passenger shall also be liable to pay a penalty of INR 10,000 per passenger, which will be levied and must be paid immediately.
• Additionally, such passengers may be refused onward carriage at any point and may be prosecuted for offences committed on board the aircraft.
• Further SkyHop reserves the right to offload you from the flight and recover from each such passenger any and all costs (whether direct or consequential) incurred as a result of your behaviour, including but not limited to air traffic control charges, diversion fuel costs, airport landing charges, necessary flight crew costs, costs incurred due to disrupted operations, flight delays, misconnections, and inconvenience to other passengers.

• In the event of death or bodily injury sustained by a passenger while on board a SkyHop flight, or during the course of carriage by air, SkyHop's liability will be determined in accordance with the applicable provisions of the Carriage by Air Act, 1972, and any subsequent amendments. If it is found that the passenger's own negligence caused or contributed to the injury, SkyHop will be fully exempt from liability.
• SkyHop will not be held responsible for any illness, injury, disability, or death resulting from a pre-existing medical condition or the worsening of such a condition during their travel with SkyHop.
• Furthermore, SkyHop expressly disclaims liability for any illness, injury, or death caused by any disease, epidemic, or pandemic, contracted on board a SkyHop flight or during the boarding, disembarking, or related processes.
• In cases where SkyHop assists in transporting passengers of another airline due to service disruptions in other airlines, SkyHop assumes no responsibility for the actions or omissions of the other airline, including delays, flight status changes, or any operational issues arising from their services.
• All matters arising under these Terms and Conditions of Carriage shall be governed by Indian law and shall be subject to the exclusive jurisdiction of the courts situated at New Delhi.
• SkyHop is not liable for any damage or loss arising from its compliance with or the passenger’s failure to comply with applicable laws or Government rules and regulations. Under no circumstances will SkyHop’s liability exceed the amount of proven damages.

Right to Modify Flight Operations: The company reserves the right, without assigning any reason, to cancel or delay the commencement or continuance of the flight, alter the stopping place, deviate from the route of the journey, or change the type of aircraft in use without incurring any liability in damages or otherwise to the passengers or any other person on any ground whatsoever. The company also reserves the right to refuse to carry any person whom it considers unfit to travel or who, in the opinion of the company, may pose risks to the aircraft or the persons on board.

Overloading Policy: If, at any stage, it is found that the aircraft will be overloaded with the booked load or passengers, the company will have the right to decide which passengers or articles shall be off-loaded, and such decision shall be binding.

Liability Disclaimer: SkyHop shall not be liable for any damage resulting from acts of error or omission in timetables or other published schedules, or representations made by its employees, agents, or representatives regarding the date and/or time of departure/arrival or operation of any flight, except in cases where it is proven that the intention was to cause such damage. The schedule is subject to change and regulatory approval.

THE SERVICES AND/OR PRODUCTS ARE PROVIDED BY SKYHOP ON AN "AS IS" BASIS WITHOUT ANY WARRANTY OF ANY KIND. THE COMPANY HEREBY DISCLAIMS ALL WARRANTIES AND CONDITIONS, WHETHER EXPRESS, IMPLIED OR STATUTORY, WITH REGARD TO THE SERVICE AND/OR PRODUCTS, INCLUDING WITHOUT LIMITATION, ALL IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, ACCURACY, TIMELINESS, PERFORMANCE, COMPLETENESS, SUITABILITY AND NON-INFRINGEMENT. ADDITIONALLY, THE COMPANY SHALL NOT BE LIABLE FOR ANY DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THE SERVICES AND/OR PRODUCTS. YOUR USE OF ANY INFORMATION, CONTENT AND/OR MATERIALS IS ENTIRELY AT YOUR OWN RISK, FOR WHICH THE COMPANY SHALL NOT BE LIABLE. THE COMPANY WILL ALSO NOT BE LIABLE FOR ANY THIRD PARTY SERVICES OR PRODUCTS IDENTIFIED OR REFERRED TO YOU WHETHER ON ITS WEBSITE OR OTHERWISE. NO EMPLOYEE, AGENT, REPRESENTATIVE, ASSOCIATE OR AFFILIATE OF THE COMPANY HAS THE AUTHORITY TO BIND THE COMPANY TO ANY REPRESENTATIONS OR WARRANTIES OUTSIDE OF THESE TERMS.

If you have any feedback, suggestions, or grievances regarding any aspect of our service, please send us an email at customercare@skyhop.in.

For grievance, concerning Civil Aviation Requirement, Section -3, Air Transport, Series M, Part IV, write to the following:

• Nodal Officer: Mr. Sachin Suri
  Email: nodalofficer@skyhop.in
  Work Timings: Monday – Friday – 0900 Hrs – 1800 Hrs
  Contact No.: +91 124-3913939
• Appellate Authority: Mr. Kamal Hingorani
  Email: appellateauthority@skyhop.in
  Work Timings: Monday – Friday - 0900 Hrs – 1800 Hrs
  Contact No.: +91 124-3913939

Grievance Redressal Procedure:

The below is the procedure for any grievance redressal:

• The passenger first has to write to the Customer Experience team at customercare@skyhop.in; after reviewing the grievance, the Customer Experience agent will share the resolution.
• If the passenger is not satisfied with the response of the Customer Experience agent, then they can quote their grievance to the Nodal Officer, who may be contacted at nodalofficer@skyhop.in
• If the passenger is still unsatisfied and wishes to appeal, they can lodge an appeal with our Appellate Authority at appellateauthority@skyhop.in quoting their grievance.

These terms of carriage, along with the general disclaimers available at https://skyhop.in/home/tnc are applicable.

List of POCs allowed in hand baggage on SkyHop flight

• AirSep FreeStyle
• AirSep LifeStyle
• AirSep Focus
• AirSep FreeStyle 5
• Delphi RS-00400
• Inogen One
• Inogen One G2
• Inogen One G3
• Inova Labs LifeChoice
• Inova Labs LifeChoice Activox
• International Biophysics LifeChoice
• Invacare XPO
• Oxus RS-00400
• Precision Medical EasyPulse
• Respironics EverGo
• Respironics Simply Go

List of POCs allowed in checkin baggage on SkyHop flight

• AirSep FreeStyle
• AirSep LifeStyle
• AirSep Focus
• AirSep FreeStyle 5
• Delphi RS-00400
• Inogen One
• Inogen One G2
• Inogen One G3
• Inova Labs LifeChoice
• Inova Labs LifeChoice Activox
• International Biophysics LifeChoice
• Invacare XPO
• Oxus RS-00400
• Precision Medical EasyPulse
• Respironics EverGo
• Respironics Simply Go
• DeVilbiss Healthcare iGo
• Invacare Solo2
• Oxlife Independence Oxygen Concentrator
• SeQual Eclipse
• SeQual SAROS

List and details of special baggage.
Kindly Note:

• Special baggage will be permitted to be checked in on SkyHop flight on payment of Applicable handling and baggage charges and is subject to availability of payload on the flight If Guest has not prebooked the Special ITEM, it can be allowed on the flight only on sole discretion of SkyHop Team basis available space and payload.